Shipping And Delivery

We specialize in shipping furniture. As part of our commitment to quality, we offer free shipping on all our products and will carefully determine the best shipping method based on the size, weight, and any delivery restrictions. Our premium delivery is used for the largest and heaviest items, providing a complete inside delivery of your product. In other words, we’ve taken care of all the details for you.

Free Delivery to the Continental USA

It’s true! All our prices include shipping. At SmartStationSupplies.com, we aim to make your shopping experience straightforward and stress-free. The price you see is what you pay—no hidden fees. It’s as simple as that. Additionally, for non-dock and residential shipments, we will contact you to determine if any additional services are required. Some of our suppliers charge extra for deliveries to residential addresses.

Delivery Options

Small Package Delivery

Based on the size, shipments where any single package weighs less than 100 pounds will be delivered by UPS, FedEx, or DHL. These carriers will bring the items directly into your office or home. If you’re not available to receive the package, in most cases, they will leave it without requiring a signature. If not, they will automatically arrange a redelivery or provide specific instructions for you to schedule it. The date range indicated on your order confirmation allows for up to 1 week of transit time from the shipment date.

Truck Delivery

For larger or heavier items that cannot be handled by small package carriers, we use specialized carriers such as ABF, YRC, XPO, etc. The driver may need assistance to complete the delivery, as they are not required to unload the product from the truck. This shipping method is typically used for bulky items or for commercial customers with a loading dock. If you checkout indicating that you don’t have a dock/forklift or if you are a residential customer, we will reach out to confirm if this method is suitable. If not, we will arrange for ground delivery or inside delivery, which may involve additional charges. The estimated transit time from the shipment date is up to 1 week, as indicated on your order confirmation.

Assisted Truck Delivery

For some truck deliveries, the driver may need to help unload the product from the truck and bring it inside. This typically applies to bulky items, even if they aren’t particularly heavy. We have identified these products and will automatically include driver assistance for these deliveries. The estimated transit time from the shipment date is up to 1 week, as shown on your email confirmation.

Premium Delivery

For large, fragile, or heavier items that require special handling, they will be delivered through a national furniture delivery service. The service will contact you before the delivery to arrange a specific date and approximate time. Two delivery professionals will place the product in your desired room, set it up, and remove all packaging materials. A signature will be required upon delivery. The estimated transit time from the shipment date is up to 2 weeks, as indicated on your order confirmation.

Delivery Schedule

We collaborate closely with our suppliers and warehouses to minimize lead times at every step. For items shipped via truck or small package carriers, we allow up to 1 week for transit.

For Premium Delivery shipments, we allow up to 2 weeks for transit due to the special handling required. The delivery dates shown on your acknowledgment account for both the time to prepare and ship the product and the transit time, depending on the shipping method. If you have an urgent need for an item, please reach out to us directly at support@smartstationsupplies.com. We’ll be happy to assist you with selecting products that can be shipped on a priority basis.

Setup

Items that require assembly are typically labeled as RTA (Ready to Assemble) or KD (Knocked Down). RTA furniture is much more affordable because you handle the final assembly, and shipping costs are lower due to the smaller, flat packages. Assembly is made easier with the use of cam locks, and usually, only a screwdriver is needed. If you encounter any issues with assembly, simply reach out to us at support@smartstationsupplies.com, and we will help connect you with a local service for assistance.

Returns and Damage

We guarantee every product we sell. If you need to return your order for any reason, please reach out to our customer support within one week of receiving it at support@smartstationsupplies.com to discuss your options. All returned products must be in new, unused condition and in their original packaging. We utilize a specialized returns service to manage all required paperwork on your behalf. Returns will not be accepted without proper authorization. Depending on the circumstances, outbound and return shipping fees, as well as a restocking fee, may be applied.

If damage is evident at delivery, it’s important to contact customer support immediately. We are experienced in resolving damage situations when notified in a timely manner. Properly documenting the damage (e.g., “carton crushed,” “box torn”) on the delivery receipt will assist us in fully refunding or replacing your purchase. According to carrier regulations, notification must be made within 7 days of receiving the merchandise.

Order Cancellations and Changes

If you need to cancel an order or make changes such as item, color, size, or ship-to address, please contact us at support@smartstationsupplies.com. We’ll be happy to accommodate your request as long as the order has not shipped. For changes after shipment, please refer to our Returns and Damage policy.